Frequently asked questions -
Frequently asked questions -
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No previous jet ski experience or licence is required. All our skis are commercially registered. We provide a full safety briefing and will only let you go when both you and our staff are confident you’re ready.
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Minimum age for a passenger with an adult (18+) is 6 years.
Riders aged 16–17 may ride alone, but cannot carry another underage passenger.
A guardian/parent must also be present:
For hires — at the time of rental agreement.
For tours — on the tour with the rider (separate or same ski)
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Single rider maximum: 120 kg
Twin share maximum: 160 kg combined — final decision depends on weather, conditions, and safety evaluation.
All riders must be competent and confident swimmers. Booking confirms this.
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Participants must understand English fluently to follow the safety briefing and contract. If we cannot communicate clearly in English, the ride cannot proceed.
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By booking, you confirm you have no medical conditions that would affect your safety (e.g., back or eye issues), are not pregnant, and will have a 0 BAC (no alcohol) at the time of hire. Failure to meet these requirements disqualifies the booking from refund eligibility.
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Hires: restricted to a designated area inside Horseshoe Bay — you must remain within sight of our team.
Tours: we guide you beyond the hire zone to our favourite spots around the island.
Rules & Safety Compliance
Our jet skis are commercially registered and must comply with all relevant laws. The key regulation for our jet ski hires: maintain a 200 metre distance from all objects — including other jet skis, vessels, rocks, shorelines, and swimmers. Zero tolerance for violations. -
Valid photo ID (driver’s licence, 18+ card, or passport)
Matching credit card for registration (charges only apply on incident)
Comfortable clothing suitable for getting wet — board shorts and rashie recommended
Optional: sunglasses or a secure‑strap hat
Phones or cameras are welcome; your guide will show the safest storage options
Sunscreen, towel, and a small reusable water bottle (fits in ski glove box)
What people are saying.
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We wanted to hire the jet ski for our youth group. Andrew and the Jet Ski service was fantastic. He made it so easy and met all our needs. It was safe, fun and the youth loved it! Thank you.
— Josephine
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Excellent Morning out on the water at Horseshoe Bay! We completed the jetski tour with Cain. Safety briefing & instructions to operate jetski very clear - our first time jetskiing. Our group was lucky to see a mumma & bubba whale travelling around the bay! We had heaps of fun:)
— Pieta
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Me and my girlfriend went jet skiing for the first time and absolutely loved it. Cain and ash were amazing and ran a safe and fun experience! Would 100% recommend for anyone trying it for the first time or for people who have done it before!
— Max
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We had an amazing time on the water today!!! We hired 1 jet-ski for 2 adults and 2 children (9 and 13) for an hour, and just swapped over half way. The team of 3 who helped us today were all so friendly and approachable, and very good with explaining what to do and where to go, as none of us had ever been on a jet-ski before. Highly recommend this for a family activity!!
— Teigan
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This was a great experience! Easily the friendliest people/company we dealt with all holiday on Maggie. Probably the best safety briefing I've been through - very comprehensive but done in an informative and relaxed manner. Can't recommend these guys enough. Oh and the jetskiing was epic fun!!
— Peter
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What a great experience! It was both mine and my boyfriends first time on jet skis and what a blast we had!! Andrew and Ash were super friendly and very accomodating! We both felt very safe before and after the experience. Would highly recommend! We also included go pros and Andrew gave us both a copy of the photos and videos we took! Loved every minute! Will be back.
— Karen
