Terms and Conditions

Please read the terms and conditions carefully before placing any orders.
By using this website, you accept the following terms and conditions. We reserve the right to alter these at any time, and if you do not agree to any change, you must immediately stop using the website.

LAWS
Our skis are commercially registered, and there are laws you need to follow while hiring. By booking online, you acknowledge you will follow the rules explained during the brief. A significant law that affects our hirers is the 200-metre distance you need to stay away from everything, and this includes other jet skis, so if you're part of a big group, book knowing you have to keep your distance from each other at no stage can you get close. Safety is our biggest priority, and we do not tolerate this law.

REFUNDS

  • No refunds for cancellations within 24 hours of the booking. 

  • We do not offer refunds for change of mind.

  • We will not refund you if you miss or arrive late to your booking time. We ask you to arrive 10 minutes before the session to avoid this.

  • Gift Cards are non-refundable. 

  • Refunds are only accepted if we cancel a session due to bad weather, equipment, or personal issues. Refunds are at our discretion.

ENGLISH

  • A thorough understanding and use of English is required. Legally, we need you to understand our briefing and what our contract contains. If we can not converse with you in English, you will not be allowed to ride. We do not allow one group member to translate because of the time this takes and liability. If we can not converse with you, you will not be refunded. 

WEIGHT

  • For single riders: The weight limit is 120kg. For single riders, we consider factors such as your ability to pull up onto a ski if you fall in, the increased risk of roll-overs and equipment damage, and the prevailing weather conditions

  • For those sharing a ski: Our skis have a weight restriction designed for your safety and equipment protection. The maximum combined weight allowed is 160kg, subject to our approval. On days with a swell in the hire area, we may only allow single riders and may advise against bringing small children. This decision is always made with your best interests in mind. We won't send you out if we believe the experience could be less enjoyable.

AGE

  • Our minimum age to be a passenger on a jetski with an adult (18+) is six years old.

  • 16 and 17-year-olds can ride ALONE but NOT with another underage passenger. We require a guardian to be present when hiring to complete the rental agreement and for both the rider and guardian to have the appropriate photo ID and Visa/Mastercard.

SWIMMING

  • You need to be able to swim, and you need to be a competent and confident swimmer. By booking, you confirm you are; if you are not, you will not be refunded.

MEDICAL CONDITIONS
By booking online,

  • You confirm that you have no pre-existing medical conditions that would affect your hire (bad back, bad eyes, etc.).

  • You confirm that you are not pregnant.

  • You confirm you will not be intoxicated (must have a 0 alcohol reading) at the time of riding.

  • Refunds will not be available when the above is not confirmed. 

BOOKING DETAILS
We will not refund you if you have supplied false or misleading information during booking (for example, incorrect age or misleading weight information). We will do our best to accommodate you. However, we can not guarantee this. Please phone us if you have queries before booking.

GO PRO HIRE
We will supply instructions on how to use our equipment. It is included in our contract that should a GoPro be lost or broken on a hire; there is a charge of $700.00. This is for loss of equipment and loss of revenue.

PRICING POLICY
Prices are subject to change.

BOOKING FEE
We reserve the right to charge a booking fee for online services.

ENQUIRIES
If you have any general enquiries, please email us at jetskihire@hotmail.com