Frequently asked questions -

Frequently asked questions -

  • No prior experience or jet ski licence is required to ride with us. Our skis are commercially registered, and we must ensure everyone adheres to the relevant laws. We provide a comprehensive safety briefing, and you won't set off until both you and we are confident in your abilities. Learning is straightforward, and we're by your side every step of the way to offer assistance.

  • Our jet skis are authorised for use within Horseshoe Bay, and it's important to note that leaving the bay is not permitted—we must maintain visual contact with you at all times. Our designated hire area covers approximately 2 square kilometres. Although we need to avoid boats and protected marine areas within the bay, rest assured there is ample space for you to cruise around and even attempt some hook turns.

  • Indeed, our jet skis are commercially registered, and it's crucial to adhere to safety laws. Maintaining a 200-metre distance from everything, including other jet skis, is the most significant regulation. If you're part of a large group, it's essential to be aware that you must keep a safe distance from each other—proximity is strictly prohibited. Safety is our utmost priority, and we have zero tolerance for this law. While jet skiing is incredibly enjoyable, it's important to recognize its potential dangers. We have implemented robust systems to ensure the safety of all our hires, allowing you to have a fantastic time on the water while staying safe.

  • Our minimum age to be a passenger on a jetski with an adult (18+) is six years old.

    16 and 17-year-olds can ride ALONE but NOT with another underage passenger. We require a guardian to be present when hiring to complete the rental agreement and for both the rider and guardian to have the appropriate photo ID and Visa/Mastercard.

    • For single riders: The weight limit is 120kg. For single riders, we consider factors such as your ability to pull up onto a ski if you fall in, the increased risk of roll-overs and equipment damage, and the prevailing weather conditions.

    • For those sharing a ski: Our skis have a weight restriction designed for your safety and equipment protection. The maximum combined weight allowed is 160kg, subject to our approval. On days with a swell in the hire area, we may only allow single riders and may advise against bringing small children. This decision is always made with your best interests in mind. We won't send you out if we believe the experience could be less enjoyable.

  • You need to be able to swim, and you need to be a competent and confident swimmer. By booking, you confirm you are; if you are not, you will not be refunded.

  • A thorough understanding and use of English is required. Legally, we need you to understand our briefing and what our contract contains. If we can not converse with you in English, you will not be allowed to ride. We do not allow one group member to translate because of the time this takes and liability.

  • Please read our terms and conditions before booking. You must confirm that you have no pre-existing medical conditions that would affect your hire (bad back, bad eyes, etc.) and that you are not pregnant and will not be intoxicated (must have a 0 alcohol reading) at the time of riding.

  • Each jetski hired requires the following,

    • Please bring 1 form of valid photo identification, a driver's license, an 18+ card or a passport.

    • Bring a credit card. No deposit is withheld, and the card will only be charged in the event of an incident.

    • Wear something comfortable that you don't mind getting wet; we recommend board shorts and a rashie for sun protection. Feel free to bring sunglasses and hats, but remember, it's at your own risk. We'll provide advice on how to keep them secure.

    • You're welcome to bring a phone or camera on the ski, and we also offer stress-free GoPro hire (available for booking online or in the office).

    • Be prepared with applied sunscreen, and don't forget to bring a towel for use after your hire. We want you to have a fantastic and worry-free experience!

  • Our GoPro Hire is priced at $30 per camera for the entire duration of your hire. The cameras feature in-camera stabilization technology and come equipped with a floating case and handle tethered to your jacket and wrist. We strongly recommend pre-booking your GoPro online when you reserve your jet ski. In-office GoPro hires are subject to availability at the time of your hire.

    After the hire, our team will remove the 32GB micro SD card and hand it to you. This card contains all your captured images and videos, ready to be shared with your family and friends.

    It's important to note that cameras are exclusively available for hires and not for separate rentals.

  • All of our jet skis can be a three-seater. The availability of three-seater jet skis is always at our discretion. These skis are generally suitable for one adult and two children, typically aged between 6 and 8. Their usability is heavily influenced by the day's conditions and the children's sizes.

    Fortunately, if we decline to use a three-seater, we provide swap-outs as an alternative (which, to be honest, kids usually prefer). This allows them to sit in front of the adult.

    We will never put three adults on a jet ski due to safety and increased risks.

  • Not every session or ski is consistently marked as available each day. As our schedule fills up, we often open more sessions for booking. Briefings are conducted every 45 minutes starting from 10 am, and we often have availability for walk-ins.

    If your preferred time or day appears unavailable online, we recommend giving us a call to discuss options. Online bookings close 8 hours before each session, so if you're looking to hit the water on the same day, we advise calling us to book in.

    Our closing time varies with the season, typically concluding with the last briefing at 3:15 pm. However, during the summer holidays, we might start a briefing at 4 pm, depending on tides, fuel availability, and other factors. Booking in advance is crucial for afternoon hires, as we may need to prioritize maintenance and servicing, leading to an earlier closing time.

    We recommend booking at least three days before your hire and keeping an eye on our social media for updates on availability. School holidays tend to book out quickly, so please avoid waiting until the last minute.

What people are saying.

  • We wanted to hire the jet ski for our youth group. Andrew and the Jet Ski service was fantastic. He made it so easy and met all our needs. It was safe, fun and the youth loved it! Thank you.

    — Josephine

  • Our family had a great time on the jet ski's, highly recommend this activity. We went with our boys 13 and 15. Jack was super friendly, everything was easy, a really fun experience! Thanks Jack

    — Charmaine

  • The team at Jet Ski Hire Magnetic Island we excellent! I had an amazing time! The views and ocean life i saw was like nothing i had seen before! I would highly recommend giving this a go when on Magnetic Island!!

    — Marshall

  • We had an amazing time on the water today!!! We hired 1 jet-ski for 2 adults and 2 children (9 and 13) for an hour, and just swapped over half way. The team of 3 who helped us today were all so friendly and approachable, and very good with explaining what to do and where to go, as none of us had ever been on a jet-ski before. Highly recommend this for a family activity!!

    — Teigan

  • This was a great experience! Easily the friendliest people/company we dealth with all holiday on Maggie. Probably the best safety briefing I've been through - very comprehensive but done in an informative and relaxed manner. Can't recommend these guys enough. Oh and the jetskiing was epic fun!!

    — Peter

  • What a great experience! It was both mine and my boyfriends first time on jet skis and what a blast we had!! Andrew and Ash were super friendly and very accomodating! We both felt very safe before and after the experience. Would highly recommend! We also included go pros and Andrew gave us both a copy of the photos and videos we took! Loved every minute! Will be back.

    — Karen